Shipping & Returns

Orders are typically in one to two days. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays. If there are any known delays, we will let you know as soon as possible.

All shipments are sent by the ground service of our choice. Expedited shipping is available with an extra charge. All orders must ship to physical addresses. WE WILL NOT SHIP TO PO BOXES. 

*We ship outside the continental United States at additional charges. Shipping to Alaska and Hawaii is available at an additional charge. Please contact me and we will work out shipping.   We will be happy to help you with your order. Please contact us for shipping options and a shipping estimate prior to ordering. Please contact our Customer Service department at 817-475-4331. Our team is available Monday through Friday 9am – 5pm Central Time or e-mail at info@allianceoverland.com.

We will contact customers via your email in case the product you ordered is on backorder and will be delayed. If you have other items on your order that are not on backorder we may ship items separately, backordering the unavailable items.

Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card, less the shipping and handling fees and a 25% restocking fee. We do not keep credit card numbers on file so please ensure that you provide a valid phone number to receive a credit.

Return shipping cost is the customer's responsibility.

For any return items, the first step is to contact our Customer Service team either via phone 817-475-4331 or by e-mail at info@allianceoverland.com. They will initiate the return process, including sending necessary return documents. The return documents must be printed out, completed, and included with the return item. If the return form is not included with the returned items, the return item will not be accepted. All returned items (with exception to warranty items) may be subject a restocking fee.

For warranty items, please contact us. Some manufacturers require that the warranty items be handled directly with them. In these situations, we will help as much as possible to ensure that your problem is taken care of. For other warranty situations, we, at our discretion, will ship a replacement item immediately after receiving the defective item. Return shipping in warranty situations is the customer's responsibility.